Pricing
Every plan brings your customer messages into one place. Choose more channels, AI replies, automation, and storage as your business grows.
Annual billing includes 2 months free.
Plan
Starter package for small teams beginning with HiPA inBox.
RM149/month
RM1,490 / year (Enjoy 2 months free)
Most popular
Growth package for teams running multi-channel campaigns.
RM399/month
RM3,990 / year (Enjoy 2 months free)
Plan
Package for higher-volume teams that need all channels.
RM899/month
RM8,990 / year (Enjoy 2 months free)
Compare plans
| Included | Starter | Growth | Scale |
|---|---|---|---|
| Connected channels | 1 slot · Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM* | 5 slots · Email, SMS, Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM* | 20 slots · Email, SMS, Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM* |
| AI replies | 100 / month | 2,000 / month | 5,000 / month |
| Active automation workflows | 3 active | 100 active | 500 active |
| Media assets | 150 media assets | 1,000 media assets | 7,000 media assets |
| Team access | Role-based access | Role-based access | Role-based access |
Starter includes Telegram, Webchat, and WhatsApp, plus Facebook Message* and Instagram DM*. Growth and Scale also include Email and SMS, plus Facebook Message* and Instagram DM*. *Coming soon: Facebook Message and Instagram DM.
Plain-language guide
One connected channel is one active WhatsApp, Telegram, Email, SMS, or Webchat connection. One WhatsApp number and one Telegram bot use two channel slots.
Team members use role-based access through the workspace Team page. The current Starter, Growth, and Scale plans do not enforce a numeric team-member limit.
One AI reply is one response generated and sent by the AI assistant for one incoming customer message. Human replies and saved replies do not use the AI allowance.
A workflow watches for trigger keywords or phrases and runs actions such as sending a message, adding a tag, creating a note, or calling AI.
The media asset allowance covers approved images and audio kept in the Media Library or linked to conversations, campaigns, automations, and AI replies. Each file is limited to 5 MB.
Yes. Upgrades take effect after Stripe processes payment and calculates the prorated amount. Downgrades take effect at the next renewal date, with no refund for the unused period.
HiPA inBox currently supports WhatsApp, Telegram, Email, SMS, and Webchat. Facebook Messenger and Instagram are planned for a future release.
Ready to begin?
You can change capacity as your customer conversations grow.
