Shared Inbox
Bring customer conversations into one calm workspace.
Customer conversations, handled
Make every customer message easier to act on.
HiPA inBox gives businesses one shared inbox for faster replies, helpful AI auto reply, simple automation, and follow-up that stays visible.
WhatsAppTelegramEmailSMSWebchat
Shared inbox
Your team's next best action
Conversations
AAina Beauty
DDaniel Lim
NNadia Studio
Aina Beauty
WhatsApp · waiting response
Hi, how much is the facial treatment?
Our signature facial is RM120. I can help check today's availability.
AI · just now
Reply to Aina...Saved replies
Products
One workspace for the work behind every reply.
Give your team the context, tools, and next action they need without making customer conversations feel complicated.
AI Auto Reply
Answer repeat questions with your own business context.
Automation
Turn keywords and common requests into useful next steps.
Campaigns
Send carefully prepared text and image campaigns.
Solutions for growing teams
Turn a busy inbox into a clearer operating rhythm.
HiPA inBox helps an owner see where attention is needed, while the team keeps replies personal and consistent.
01
Reply to leads faster
Keep new enquiries visible and give every prospect a timely first response.
02
Support customers consistently
Use AI auto replies and saved replies for the questions your team sees every day.
03
Keep follow-up from slipping
See open, waiting, due, and overdue conversations in one workflow.
How it works
A simple path from incoming message to next action.
Step 1
Messages arrive
New conversations stay visible in the shared inbox.
Step 2
AI or automation helps
Known questions get a useful first response.
Step 3
Your team takes over
Contact details and conversation history stay beside the reply.
Step 4
Follow-up stays clear
Open, waiting, due, and overdue work is easier to see.
Channels and controls
Meet customers where they already message.
Connect the channels your business uses, then keep the customer context in one place. Platform controls, reports, billing, and team access stay close by.
WhatsAppTelegramEmailSMSWebchat
Clear permissions
Platform and tenant controls stay separated.
Useful contact context
Names, tags, source, status, and notes beside conversations.
Campaign visibility
Preview, send, and review recipient results.
AI with your rules
Set the system prompt and reply behaviour for your business.
Pricing
Choose the room your team needs today.
Start with the essentials and move up as your customer conversations grow.
Plan
Starter
A practical shared inbox for a small team.
- Shared inbox
- AI auto reply and automation
- Contact and follow-up tools
Most popular
Growth
More room for conversations, AI replies, and workflows.
- Shared inbox
- AI auto reply and automation
- Contact and follow-up tools
Plan
Pro
Higher usage and stronger controls for growing operations.
- Shared inbox
- AI auto reply and automation
- Contact and follow-up tools
Common questions
A clearer way to understand the inbox.
What is HiPA inBox?+
HiPA inBox is a customer messaging workspace that helps businesses manage conversations, AI auto replies, automation, campaigns, contacts, and follow-ups.
Which channels can HiPA inBox manage?+
HiPA inBox currently supports WhatsApp, Telegram, email, SMS, and webchat through connected channels.
Can HiPA inBox reply automatically?+
Yes. AI auto reply can handle common questions using the business system prompt, while keyword automations can send consistent replies for known requests.
Can a team use the same inbox?+
Yes. Team members can work from the shared inbox, see contact context, and continue conversations with clear human, AI, or automation labels.
Ready when you are
Give every customer message a clear next step.
Bring your channels together and help your team reply with more confidence.