Terms of Service

By creating an account, checking the agreement box, or using HiPA inBox, you confirm that you have read and accepted these Terms and our Privacy Policy. If you act for a business, you confirm that you are authorised to bind that business.

HiPA inBox is a customer conversation workspace that may include shared inboxes, contacts, campaigns, automation, AI auto replies, webchat, and connections to third-party messaging, email, SMS, payment, and AI providers. Features, limits, plans, and supported integrations may change over time.

HiPA inBox provides software and communication tools only. We do not manage, verify, supervise, or control your contacts, customer relationships, conversations, or the content of communications sent through your workspace. You are responsible for keeping contact and conversation information accurate, current, lawful, and secure, and for maintaining appropriate backups.

You are responsible for keeping account credentials secure, providing accurate registration details, and all activity performed through your account. You retain responsibility for messages, contacts, files, prompts, campaign content, and other data you submit or send through the service ("Customer Content"). You represent that you are authorised to collect, store, use, and communicate with each contact through the channels you connect to HiPA inBox, and that you have provided all notices and obtained all permissions, consents, and opt-out instructions required by applicable law.

You must not use HiPA inBox for unlawful, fraudulent, deceptive, abusive, harmful, infringing, unsolicited, or unauthorised activity. You must comply with applicable privacy, marketing, messaging, telecommunications, consumer-protection, intellectual-property, and platform-provider rules. You must not bypass usage limits, interfere with the service, reverse engineer it, upload malicious code, or use it to build a competing service.

AI output, automation, and generated messages may be incomplete, inaccurate, delayed, or unsuitable. You are responsible for reviewing and configuring them appropriately before relying on them, and for monitoring messages sent to your customers. HiPA inBox is not a substitute for legal, financial, medical, or other professional advice.

Connected providers may reject, delay, restrict, suspend, or permanently disable accounts, messages, phone numbers, pages, sender identities, or integrations under their own rules. We do not control those providers and do not guarantee approval, delivery, availability, continuity, or reach of any third-party channel.

Fees are shown at checkout or on the applicable pricing page. Unless stated otherwise, payments are non-refundable. You may cancel a subscription at any time; cancellation takes effect at the end of the current paid billing period, and access remains available until that period ends. Taxes, third-party usage fees, and provider charges may apply.

We may limit, suspend, or terminate access if we reasonably believe there is a security, legal, payment, abuse, platform-policy, or Terms violation risk, or if a third-party provider restricts the relevant service. Suspension or termination may occur without advance notice where necessary to protect users, the service, or third parties. You remain responsible for amounts incurred before termination.

You are responsible for maintaining copies of Customer Content and for validating messages, recipients, integrations, settings, and campaigns before use. To the maximum extent permitted by law, AI Rocket Planet Solution is not responsible or legally liable for loss, corruption, deletion, unauthorised access, or unavailability of data or information; loss of money, revenue, profit, goodwill, customers, opportunities, or business; failed, delayed, duplicated, misdirected, or undelivered messages; account suspension, account ban, provider action, or loss of a connected channel; or any indirect, incidental, special, consequential, exemplary, or punitive loss arising from or related to HiPA inBox.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that limitation, our total aggregate liability for claims relating to the service will not exceed the fees you paid to us for the three months before the event giving rise to the claim.

We and our licensors retain all rights in HiPA inBox, its software, design, documentation, trademarks, and related technology. You grant us a limited right to host, process, transmit, and display Customer Content only as reasonably needed to provide, secure, maintain, and improve the service.

We may update these Terms by publishing a revised version. Continued use after the effective date of an update means you accept the revised Terms. These Terms are governed by the laws of Malaysia, and the courts of Malaysia will have jurisdiction, subject to any mandatory rights you may have under applicable law.

Questions about these Terms may be sent to cs@hipa.app.